Shipping and Returns
Shipping Policy
Effective Date: Year 2024
At Sophistamed, we are committed to ensuring that your orders are processed and delivered promptly. Below are our shipping policies:
Shipping Methods
- We offer a variety of shipping options, including standard and expedited shipping.
- Shipping rates are calculated at checkout based on your location and the shipping method selected.
Processing Time
- Orders are typically processed within 2-3 business days.
- You will receive a confirmation email with tracking information once your order has shipped.
Delivery Time
- Delivery times may vary based on the shipping method selected and your location.
- Standard shipping usually takes 7-10 business days, while expedited shipping may take 2-5 business days.
International Shipping( Not being offered at this time. We apologize for the inconvenience.)
- We currently offer international shipping to select countries. Additional fees and longer delivery times may apply.
- Please note that you may be responsible for customs duties and taxes in your country.
Issues with Orders
If you experience any issues with your order, please contact our customer service team at Sales@Sophistamed.com.
Return Policy
At Sophistamed, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our return policy below:
Return Eligibility
- Items may be returned within 30 days of receiving your order.
- To be eligible for a return, items must be unused, in original packaging, and in the same condition as when received.
- Some items, such as customized or clearance products, may be final sale and non-returnable.
Return Process
- Request a Return Authorization: Contact our customer service team at Sales@Sophistamed.com to initiate a return. Please provide your order number and the reason for the return.
- Prepare Your Package: Include the original packing slip and securely package the items.
- Ship Your Return: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service.
Refunds
- Once we receive your returned items, we will inspect them and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.
Exchanges
- If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Contact Us
If you have any questions about our shipping or return policies, please reach out to us at:
